# Troubleshooting (https://docs.commonplot.co/en/user/troubleshooting/)

## A resource stays in progress [#a-resource-stays-in-progress]

Links and files are processed in the background, usually within a minute; PDFs and long videos can take longer. Close the dialog and keep working; check **Imports** for the status.

## "Couldn't get this page's content" [#couldnt-get-this-pages-content]

commonplot couldn't read the page. Common causes:

- The site requires sign-in or a paid subscription.
- The site blocks automated access.
- The site is temporarily down.

Choose **Retry** in **Imports** later. If it's a PDF or a downloadable article, you can upload the file instead.

## "Ready to read · Translation failed" [#ready-to-read--translation-failed]

The original is readable; only the translation didn't finish. Translate again from the reader. If your AI usage has run out, wait for the next reset.

## AI can't see a source I just added [#ai-cant-see-a-source-i-just-added]

1. Check that **Imports** shows **Ready to read** for it.
2. Check that you selected it under **Add context**.
3. On the AI Chat page, open the notebook first; notebook resources and documents can only be added from inside a notebook.

## AI usage ran out [#ai-usage-ran-out]

Open **Settings → Plan & usage** for the percentage used and the reset date. Wait for the reset or upgrade to Pro; your saved content stays. A busy-model or too-many-messages notice is a temporary limit; try again shortly.

## A file won't upload [#a-file-wont-upload]

Check that:

- It's a PDF or a PNG, JPEG, GIF, WebP, or HEIC image.
- It's 10 MB or smaller.
- You have storage left (500 MB on Free, 25 GB on Pro).
- You haven't reached today's upload limit (20 on Free, 200 on Pro).

## I can't create another notebook [#i-cant-create-another-notebook]

The Free plan allows up to 30 notebooks. Delete notebooks you no longer need, or upgrade to Pro.

## A document won't share [#a-document-wont-share]

- Set a username in **Settings → Profile** first.
- If commonplot says the username is reserved for an app route, choose another.
- Before publishing, a document needs at least 80 characters, a specific title, valid links and images, and its latest changes saved.

## A document shows "Couldn't save" or offline [#a-document-shows-couldnt-save-or-offline]

Offline changes sync when you reconnect; keep the tab open. If saving keeps failing, use **Download a copy** to keep your work, then reload the page.

## I can't delete a file [#i-cant-delete-a-file]

A file used in a document can't be deleted. Remove the image from that document, wait for it to save, then delete the file in **Library**.

## Public content disappeared [#public-content-disappeared]

The owner may have:

- Set the document back to **Only you**
- Made the notebook private
- Deleted the content or their account

## Still need help [#still-need-help]

Email [hello@commonplot.co](mailto:hello@commonplot.co) with the page URL and a screenshot.